Refer and Earn

How does referring a friend work?
When you refer a friend to Diotal, they receive a discount on their first service, and you earn a bonus once they complete their first transaction. Simply share your unique referral link found in your account dashboard. It's a win-win!
How many referral bonuses can I earn?
There's no limit to the number of referrals you can make. The more friends you refer, the more bonuses you accumulate. Each successful referral adds to your rewards.
How quickly do I receive my bonus after a referral?
Bonuses are credited to your account immediately after your referred friend completes their first payment. You'll receive a notification confirming the bonus addition.
How can I track my referrals and rewards?
Navigate to your dashboard and click on the "Referrals" section. Here, you'll see a detailed list of your referrals, their statuses, and the bonuses you've earned.
Is there a limit to how many people I can refer?
No, you can refer as many people as you like. There's no cap on the number of referrals or the total bonuses you can earn.
How will I receive my referral bonus?
Referral bonuses are added to your Diotal wallet. You can use these funds for future services or withdraw them according to our withdrawal policies.

Service Providing

How can I become a Service Provider?
To become a service provider, sign up on our platform and complete your profile with the necessary details and certifications. Once approved, you can start offering your services to customers.
What types of services can I offer?
Diotal supports a wide range of services, including home repairs, tutoring, event planning, and more. Ensure your service complies with our guidelines and terms.
Can I set my own prices for services?
Yes, as a service provider, you have the flexibility to set your own prices. However, we recommend competitive pricing to attract more customers.
How can I hire a service?
Browse through our list of verified service providers, select the one that fits your needs, and book their service directly through our platform.
What should I do if a provider cancels my booked appointment?
If a provider cancels, you'll be notified immediately. You can choose to reschedule with the same provider or select a different one. Any payments made will be refunded or adjusted accordingly.
Can I request a refund if my service was not delivered?
Absolutely. If a service wasn't delivered as promised, contact our support team within 24 hours. We'll investigate and process a refund if applicable.
Can I cancel my booking as a customer?
Yes, you can cancel your booking through your dashboard. Please note that cancellations made less than 2 hours before the scheduled time may incur a fee.
What if the provider delivers poor quality service or arrives late?
We take service quality seriously. If you're unsatisfied, rate the provider accordingly and provide feedback. Repeated complaints against a provider may lead to their suspension.
Where should payment be made when hiring a service?
All payments should be made through the Diotal platform to ensure security and eligibility for refunds or disputes.

Campaigns

How can I register for a campaign?
Visit the "Campaigns" section on our website, choose an active campaign, and click on the "Register" button. Follow the prompts to complete your registration.
Who is eligible to participate in campaigns?
All registered Diotal users who meet the specific criteria outlined in each campaign's terms and conditions are eligible to participate.
What kind of rewards can I win?
Rewards vary by campaign and may include cash prizes, discounts, free services, or exclusive merchandise. Details are provided in each campaign's description.
Are there entry fees for campaigns?
Some campaigns may require a nominal entry fee, while others are free to join. Always check the campaign details for participation.
What tasks or activities are required to win?
Each campaign has its own set of rules, tasks, or goals you must complete — such as referring users, booking services, or completing challenges. These details are always listed under the campaign overview.
Where can I review my campaign progress?
You can track your progress by logging into your Diotal dashboard and selecting the "Campaigns" tab. There you'll find real-time updates on your performance and standings.
Can I participate in multiple campaigns at once?
Yes! Users are encouraged to join multiple active campaigns, provided they meet the criteria for each one. This boosts your chances of earning multiple rewards.
How will I be notified if I win?
Winners are notified via email and in-app notifications. Make sure your contact information is up to date to avoid missing announcements or prizes.
What can disqualify a participant?
Any fraudulent activity, spamming, or violation of campaign rules will result in immediate disqualification and possible account suspension.

Training and Certifications

Who can enroll in the training programs?
Anyone with a Diotal account is eligible to enroll. Our programs are designed for both beginners and experienced professionals looking to improve or certify their skills.
How do I register for a training program?
Registration can be done through the "Training" section of our platform. Select the program you're interested in, fill out the form, and submit the necessary documents.
What documents are required to register for the training?
You'll typically need a valid ID, proof of education or qualifications (if applicable), and a passport-sized photo. Specific requirements may vary by course.
I made a mistake during registration, can I change my information?
Yes, you can edit your registration details before the program starts. Go to your dashboard and select "Edit Registration" under the training section.
Will I receive a certificate after training?
Absolutely! All successful participants will receive a certificate of completion, which can be used to boost your Diotal profile and career prospects.
What if I fail the certification test?
If you don’t pass, you’ll have an opportunity to retake the test. Review materials will be provided to help you prepare for a second attempt.